How refunds are handled

This policy explains refund handling after approved returns or order issues.

Approved refunds

Refunds are issued for approved returns, verified shipping damage, or fulfillment errors related to board and table game orders.

Timing

Once a returned item is inspected, refunds are typically processed within 5 to 10 business days to the original payment method.

Partial refunds

Partial refunds may apply when only part of an order is returned or when protective packing fees are non-refundable after dispatch.

Questions

For refund status in 2026, email hello@lavillettestore.com with your order reference and we will confirm the next step.